SHOP POLICIES

SHIPPING & PRODUCTION

• In-stock items will ship within 3-5 business days after payment is confirmed

• Pre-orders require approximately 2 weeks production time before shipping

• Shipping is handled through Go Imagine's integrated shipping services

• Tracking information will be provided automatically once your order ships

RETURNS & EXCHANGES

• All sales are final - no returns or exchanges accepted

• Please review product descriptions and measurements carefully before purchasing

• Contact me through Go Imagine messaging within 48 hours of delivery if your item arrives damaged

CARE INSTRUCTIONS

• Crossbody bags should never be machine washed or dried

• Canvas/duck cloth: Spot clean with mild soap and a damp cloth

• Marine vinyl: Wipe with a soft, damp cloth

• For tougher stains on vinyl, use a gentle cleaner with a damp cloth

• Cotton lining can be spot cleaned with a damp cloth and mild detergent

• Allow bag to air dry completely before use

PROCESSING TIMES

• Go Imagine processing may add 1-2 business days to total shipping time

• Order status updates will be visible in your Go Imagine account